30 Day Return Policy
How do I return an item?
Due to potential health risks, we cannot accept returns on opened cartridges, used tanks or and E liquid.
VAPE TC will offer a refund in circumstances deemed acceptable, based solely on VAPE TC’s discretion. Original sales receipt must accompany returns.
We accept returns for exchange or refund no more than 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- Product must be unused, unopened and in original packaging
- Within 30 calendar days of the delivery date (after 30 days no returns are allowed)
- Must not be a special order or a custom order
- Customer must apply for RMA number
- Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
- We cannot accept returned e liquid or cartridges (this includes Tanks and coils) for health and safety reasons, or opened cartridges.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it. If the item is broken or used, no refund will be given.
A 15% restocking fee will apply for returns and original shipping expenses paid by customer will not be refunded.
Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Items returned without a RMA number will not be refunded.
If any product has been used with any substance that is deemed Illegal in the state of Florida or illegal for transport across state lines, that product cannot be returned or refunded under any circumstances.
Customer is responsible for all shipping costs.
Ban Tian Road
Shen Zhen, CHINA 518000
Customer Service Number: