Shipping Rates and Policies
VAPE TC welcomes international customers and we can ship worldwide. International delivery can take from 7 to 30 business days to arrive, depending upon the country you are shipping to. We are extremely experienced with shipping electronic cigarette products and accessories internationally. Unfortunately, no matter how accomplished the shipper, delays do sometimes occur at the hands of national customs agencies.
Although we ship orders all over the world and very seldom experience any delivery issues, please be advised that some nations have placed restrictions on the importation of electronic cigarette products. At your request, we will ship anywhere; however we cannot take responsibility for packages seized by customs. We abide by the laws of the countries where we physically operate, but it is your responsibility to know the laws in your home country.
Unfortunately we are unable to assume responsibility if this package is unable to be delivered in your country. In the event the package is seized or destroyed we will be unable to issue a refund. It is for this reason we urge you to contact customs and request to have the package be returned to sender. Once we receive and process the returned package we will contact you in regards to issuing a refund minus the cost of shipping and any discounts used.
Failure to familiarize yourself with your own country's import laws may result in delays, seizures or non-arrival of your order.
Duties and taxes are your responsibility.
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.
Just because we will ship to your country does not mean it is legal in your country. It is your responsibility to find out.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Visa, Master Card, Paypal are currently accepted.
We will ask you to send a screen shot of your charge account showing that you placed the order from your credit card.
This is done to prevent fraudulent sales. When we receive your screen shot of your charge to VAPE TC for the correct amount,we will release the order to shipping.
*This is only on your first order.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
How do I know when My order has shipped?
Click on the " My Account button" on the top Right Button panel, and you can check your order status.
How do I change quantities or cancel items in my order?
Click on the " My Account button" on the top Right Button panel, and you can view your order.Then click the "Change Quantities/Cancel Orders" Link to find your order then edit it.
How do I track the shipping of my order?
Click on the " My Account button" on the top Right Button panel, and you can view and track your order.
What if my order didn't arrive?
Click on the " My Account button" on the top Right Button panel, and you can view and track your order.Make sure you order has shipped. If you see the tracking number, contact the shipping company.With any other problems, contact our customer service.
If Items or parts are missing from my shipment?
Click on the " My Account button" on the top Right Button panel, and you can view and track your order.Make sure you order has shipped. If you see the tracking number, contact the shipping company. With any other problems, contact our customer service.
Back ordered items will ship to you as soon as we receive them.
When you are in the checkout process you may choose from our current payment options.
If you wish to buy in bulk, please call our customer service or e mail customer service to arrange a wire transfer.
Shipping charges are calculated at checkout.We will ship your order after funds are collected by our bank.
There are no returns Or refunds on international orders.